Student Affairs

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and offers 24/7 refill requests. Over-the-counter medications are available for purchase,
and a Drug Take-Back Box is available for safe medication disposal. Visit
to learn more about the pharmacy.
Health Fee, Insurance and Billing
Full-time students will pay a health fee that supports services offered by SHS, including
professional services of physicians, nurse practitioners, nurses and health promotion
professionals and Counseling and Psychological Services (individual, couples and group
sessions; workshops; online treatment programs; case management; and crisis intervention)
at no additional cost. Payment of the health fee also supports the after-hours nurse line;
health and wellness promotion and prevention programs, presentations and resources
from Healthy Campus; surveillance and reporting of infectious disease threats; emergency
planning and response; and campus public health policy consultation. Supplemental services
such as lab, X-ray, pharmacy and specialty clinics incur an additional charge.
SHS courtesy files as an out-of-network provider for many medical insurance plans. Students
are encouraged to upload their insurance card in MyHealth-e so their information is on file.
Students are responsible for any charges not paid for by their insurance plan. After insurance
is processed, any remaining balance is put to student responsibility. Students will receive
an online secure message billing statement the first Monday of each month. Students may
pay outstanding balances online through MyHealth-e with a credit/debit card and most HSA
cards. Students may also pay in person at the Pharmacy with cash, personal check, HSA,
ApplePay or TigerStripe. Unpaid balances will be placed on the University account prior
to the beginning of each new semester.
The Clemson University Student Health Insurance Plan (SHIP) is also available for students
who need insurance at a very affordable price. The SHIP is a major medical health plan that
meets the requirements of the Affordable Care Act. This plan is available to undergraduates
enrolled in six or more credit hours on a voluntary basis. Health insurance is mandatory for
full-time graduate students on the main campus, graduate assistants at any campus location
and all international students. These students will automatically be charged for the SHIP
with tuition and fees. Students who are charged are encouraged to activate their enrollment
online or submit a waiver of alternate health coverage that meets University requirements.
To see the benefits and enroll online, visit
For more information about SHS, visit
Alcohol and Other Drug Use
As students arrive on campus, it is a time of new experiences, new friendships and making
memories. This is a very exciting time, but it is also a time of concern for many families. For
some students, the transition to college is linked to a new relationship with alcohol and other
drugs. This relationship involves personal decision making associated with alcohol and other
drug use, framed by new community norms and perceived expectations. As a family member,
you can help your student make responsible decisions about alcohol use and to reduce the
risks associated with high-risk drinking.
We encourage you to engage in conversations around alcohol and other drug use and misuse
with your student. Discuss risk factors associated with the misuse of alcohol and other
drugs, campus and community resources and promote safety through preventative actions.
Research shows families can have a significant influence on their student’s alcohol decisions.
Having regular, open conversations about alcohol and other drug use with your student can
help themmake positive decisions around alcohol and other drugs. Starting a conversation
can be as simple as asking your student about their friends and weekend plans.
When talking with your student, it is important to understand alcohol and other drug use
among college students and the consequences of misuse. Although it may seem like alcohol
is commonly used among college students, in a 2019 (CSLE confirming if there is a new one or
not) survey of new students at Clemson University, 39% of respondents reported abstaining
from alcohol use and an additional 26% were classified as nondrinkers (having not consumed
alcohol in the past two weeks). Negative consequences associated with alcohol and drug use
• Withdrawal from friends and family
• Fatigue and decreased energy
• Overreaction to criticism
• Feeling unable to meet expectations
• Difficulty concentrating, remembering details and making decisions
• Feelings of worthlessness, hopelessness or guilt
• Persistent physical symptoms such as headaches, digestive problems or chronic pains that
do not respond to routine treatment
• Substance abuse problems
• Prescription or over-the-counter medication misuse
• Signs of suicidal thoughts
Tigers Together to Stop Suicide
Stress is a normal part of everyone’s life. Most times, students find healthy ways to manage
stress. However, there may be times when your student needs help coping. To learn about
warning signs for suicide and Clemson University resources to promote emotional well-being,
visit
Safety First
If your student is experiencing persistent psychological distress, suicidal thoughts or actions,
hopelessness or helplessness, loss of touch with reality, substance abuse, and/or aggression
toward self or others that may be considered a psychological emergency requiring you to
act, encourage your student to go to CAPS where they will be seen for an emergency visit.
If outside of business hours, they can call a CAPS counselor-on-call by contacting CUPD
at 864-656-2222 and asking for the CAPS on-call counselor.
Urgent Care
For those times when an appointment cannot be made in advance, urgent problems or new
injuries may be seen on a walk-in basis through the nurse’s clinic. Patients are assessed by
a registered nurse who provides treatment or makes an immediate, same-day or next-day
referral to a physician or nurse practitioner. Waiting times for the nurse’s clinic may vary
depending on the number and complexity of these visits. In the evenings and late nights, sick
students may benefit from calling the after-hours nurse line. Students may call 864-656-2233
and press option two for instructions to reach a registered nurse who will provide advice for
self-care and directions for further care if necessary.
If treatment is needed at an outside facility, there are a few urgent care centers, a minute
clinic and several emergency rooms in the area, along with virtual health care options.
Services at these facilities are at the expense of the student. Visit
to see a list of after-hours health care options. If the stress of college life becomes
overwhelming, students with after-hours psychological emergencies may call
the Clemson University Police Department at 864-656-2222 and ask to speak with the
CAPS on-call counselor.
MyHealth-e
The student MyHealth-e web portal is an online resource for
managing many health matters. Students may schedule and cancel appointments, upload
insurance cards and immunization records, sign up for text message appointment reminders,
complete forms, communicate with certain staff and providers through secure messages,
view and print bills, and update their profile.
Pharmacy
SHS’ full-service pharmacy, staffed by experienced, licensed pharmacists and technicians,
fills prescriptions prescribed by SHS providers and/or outside providers, located in-state
or out-of-state. They accept paper, phoned-in, faxed or electronically sent prescriptions.
They also administer flu vaccines. Pharmacy staff is available to help answer any questions
or concerns regarding all pharmacy needs. SHS accepts most pharmacy insurance plans
PARENT TESTIMONIAL
“Our son developed pneumonia during
his first semester. It was difficult
being away from home, but he utilized
the services provided from Student
Health Services at Redfern Health
Center. They were able to diagnose
him very quickly and give him the
medications he needed to get better.
As a parent, it was comforting to know
the facility was on campus, and they
were able treat him so quickly.”
Ida Brown
Fayette, Ga.